One of the first jobs I have landed is providing custom support to LinkedIn members. It’s fun and reminds me of how much I have enjoyed working with various aspects of support and organizations like HDI in Chicago and Wisconsin. I have not had to contribute or maintain a knowledge management system in years. The questions that come up are often the same, so I was using Word to start organizing my responses. Since the responses need to be categorized and searchable, I thought about what programs I have at my disposal on my computer and it dawned on me OneNote would be a great place to organize, search and retrieve these nuggets.
I have resisted OneNote except in my last position at Microsoft. OneNote is where we shared customer notes as a team. Up to that point, I hadn’t collaborated in a shared notebook often. Now between this customer support job and training, I’ve found the real power of OneNote. I’ll post some examples later – back to answering questions.